SecurityStudio Support Center
  1. SecurityStudio Support Center
  2. Support Request

Support Request

Welcome! You can raise a SecurityStudio support request from the options provided.

  • Licensing and Billing Questions

    Choose this if you have questions about licensing or billing.

  • Technical Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Suggest a New Feature

    Let us know your idea for a new feature.

  • Suggest Improvement

    See a place where we can do better? We're all ears.

  • WalkMe Issue

    Tell us the WalkMe problems you're experiencing.

  • Other Questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"47fbf32f2fbad7cf84de2fdd62eaec57a078e89d_lout","branding":{"id":"2","key":"ssd","name":"Support Request","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SecurityStudio Support Center","sharedPortalName":"SecurityStudio Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SecurityStudio Support Center","sharedPortalName":"SecurityStudio Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005ba4","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ssd","projectId":10407,"serviceDeskId":2,"name":"Support Request","description":"<p>Welcome! You can raise a SecurityStudio support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"82","name":"Licensing and Billing Questions","descriptionHtml":"","callToAction":"Licensing and Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11198,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11198","groups":[2],"key":""},{"id":"8","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11211,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11211","groups":[2],"key":""},{"id":"11","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11197,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11197","groups":[2],"key":""},{"id":"12","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11201,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[2],"key":""},{"id":"5","name":"Technical Support","descriptionHtml":"<p>Please provide all pertinent information including screenshots.</p>","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11182,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11182","groups":[2],"key":""},{"id":"52","name":"WalkMe Issue","descriptionHtml":"","callToAction":"WalkMe Issue","introHtml":"<p>Tell us the WalkMe problems you're experiencing.</p>","icon":11212,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11212","groups":[2],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11189,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11189","groups":[],"key":""},{"id":"14","name":"Intercom Chat","descriptionHtml":"","callToAction":"Intercom Chat","introHtml":"<p>Support inquiries from Intercom chat</p>","icon":11212,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11212","groups":[],"key":""},{"id":"10","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11207,"iconUrl":"https://securitystudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11207","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[82,5,11,12,52,8],"4":[5,10,11,12,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1ba16bf0-fd67-38aa-b4bb-b0adbaa0466a","appLinkName":"System Confluence","appLinkUrl":"https://securitystudio.atlassian.net/wiki","spaceKey":"SSD","spaceName":"SecurityStudio Support Desk","spaceUrl":"https://securitystudio.atlassian.net/wiki/spaces/SSD","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://securitystudio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDhiYTJjOC0zYmVjLTQwODEtYTk5OS01MjM0NzYzOGJiOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTE5Nzc0NDUsIm5iZiI6MTc1MTk3NjI0NX0.7p4lTXZGWGbqlVRlBuaY-aas8DCdgbeI7c-JryQsLjg","targetCollection":"upload-project-10407","endpointUrl":"https://api.media.atlassian.com","clientId":"408ba2c8-3bec-4081-a999-52347638bb8d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SecurityStudio Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://securitystudio.atlassian.net/wiki","kbLinkDomainURLs":["https://securitystudio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=securitystudio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"47fbf32f2fbad7cf84de2fdd62eaec57a078e89d_lout","baseUrl":"https://securitystudio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://securitystudio.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"408ba2c8-3bec-4081-a999-52347638bb8d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9e2e1417578b48269abf0fbd4bc21375","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}